Dorian Collision Center and Body Shop

Frequently Asked Questions (FAQ)

Contact

Mike Dorian Ford

35900 Gratiot Ave.
Directions Clinton Township, MI 48035

  • Sales: (888) 374-4904
  • Service: (888) 712-3099
  • Parts: (888) 449-5823

Hours

  • Monday 8:30AM - 9:00PM
  • Tuesday 8:30AM - 6:00PM
  • Wednesday 8:30AM - 6:00PM
  • Thursday 8:30AM - 9:00PM
  • Friday 8:30AM - 6:00PM
  • Saturday 9:00AM - 4:00PM
  • Sunday Closed

We're happy to help!

Collision Center and Body Shop

What Makes and Models can our Dorian Collision Center fix?

From dents and dings, to major accident repair and reconstruction, we can handle it all at our Dorian Collision Center and Body Shop. We are able to offer a full range of car repair services for vehicles of any make or model, including:
         Buick
        
 Chevrolet
         Chrysler
        
 Dodge
         Ford
         GMC
        
 & Lincoln
to name a few. 

Collision Center and Body Shop

What Services do the Dorian Collision Center provide?
The Dorian Collision Center and Body Shop provides a variety of services including:
        •
Dent repair
        • Paint repair
        • Frame straightening
        • & Full auto body repair
We know that a car accident is unexpected, distressing, and shocking. The stress, the bills, the appointments that come with a car accident, it is all frustrating. At the Dorian Collision Center and Body Shop, we work to maintain the value of your vehicle along with your personal safety through our professional, certified, repair processes. We take complete care of your vehicle, hopefully relieving some of the frustrations that come with a car accident.

Collision Center and Body Shop

Why should I choose Dorian Collision Center?

        • We provide personalized, honest, family friendly service 
        • We will be here for you every step of the repair process
        • We work with all insurance companies
        • We work on all makes and models

        • We handle all of the details concerning your claims
        • We provide you with certified repairs completed by experienced certified technicians


Not only residents of the Clinton Township have turned to us in their time of need. We have also proudly served residents from the surrounding metro Detroit areas including: Eastpointe, Harrison Township, Macomb, Mt. Clemens, Roseville, St. Clair Shores, and Warren for over 50 years. Why wait any longer? Pick up the phone and make the call today: (888) 374-4904.

Collision Center and Body Shop

Will Dorian Collision Center accept my Insurance?
We have been approved by most major insurance company repair networks to perform collision repair services for over 50 years. Some of the insurance companies we work with regularly include:
        • AAA
        • AIG
        • All State
        • American Road
        • 
Ameriprise
        • Auto Owners
        • Bristol West
        • Citizens

        • Esurance
        • Farm Bureau
        • Farmers
        • Frankenmuth
        • 
GEICO
        • GMAC
        • Grange
        • Hartford

        • Hastings Mutual
        • Home Owners
        • Liberty Mutual
        • Massachusetts Bay
        • 
Meemic
        • Met-Life
        • Michigan Millers
        • Nationwide

        • Ohio Casualty
        • 
Pioneer
        • Progressive
        • Safeco
        • 
St. Paul Travelers

        • State Farm
        • 
Titan
        • Harleysville
        • Unitrin
        • 
USAA

Is your insurance company not on this list? Give us a call and we will be able to let you know whether or not we are able to work with them. 


Collision Center and Body Shop

Does Dorian Collision Center Offer Body & Paint Services?
Yes, we offer body and paint services that include, but are not limited to:
        • Free Estimates
        • Frame Straightening
        • Paint Color Matching
        • Suspension Repair and Alignment

        • Glass Replacement
        • Airbag Replacement


We know you cannot afford to have your automobile in the shop for too long, so we offer a quick turnaround time on repairs, and even provide rental vehicles at special, low rates, to keep you on track! Your insurance policy may even include a free rental vehicle for up to 30 days after an accident, just check out your policy.

Collision Center and Body Shop

How do I Get my Car Repaired in the Event of an Accident?
Getting You Car or Truck Repaired: Step-by-Step

1. Contact your insurance company or agent immediately following the accident.

2. Call Dorian Collision Center and Body Shop to arrange towing (if your vehicle is not drivable). After hours towing assistance is available by calling (586) 468-6666. If your vehicle has already been towed to a storage lot, minimize storage charges by moving your vehicle to our lot as soon as possible.

3. If your insurance company requests that you obtain an estimate of repairs on your own, our collision center will provide a free estimate of repairs to assist you with your claim. We are a direct repair service shop for many insurance companies. This saves you valuable time during the estimate process.

4. If your insurance company will be writing the estimate, your claim will be assigned an adjuster that will review the damage to your vehicle onsite.

5. We will explain the repair process to you before we begin, and encourage your questions and commentary.


6. You must authorize Dorian Collision Center and Body Shop to repair your vehicle by signing a work order before repairs can begin. This authorization allows us to communicate with your insurance company directly, on your behalf, to ensure proper repairs and payment is determined.


7. Ask us to make arrangements for a shuttle or rental vehicle for you. Your transportation needs during this repair process are just as important to us as making the correct manufacturer approved repairs.


We want you to be completely satisfied with the repairs to your vehicle. To make sure you are, Dorian Collision Center and Body Shop will provide you with a LIFETIME WARRANTY on the repairs made to your vehicle.

Collision Center and Body Shop

How about Lease Return Repair... Can You Do That?
Yes, we can do that. We make your lease-end experience convenient and easy with leased car return and repair service. Your lease should be returned in good condition, allowing for normal wear and use.


Our professional auto repair team should have advised you on what is considered "normal" wear and use at the beginning of your lease term. Upon return, another member of our professional auto repair team will be able to examine your vehicle for damage that does not include the "normal" wear and use that was described to you at the beginning of your lease. We identify any areas where you may be charged when your lease expires, provide you a free estimate of the damages, and perform any necessary repairs quickly and at affordable prices.


Lease return services include:

 
        • Paint-less Dent Repair
        • Paint Touch-up
        • Bumper Repair
        • Scratch Removal

        • Rock Chip Repair
        • Windshield Repair & Glass Replacement

        • Leather & Vinyl Repair

        • Rip, Tear & Burn Repair
        • Carpet Replacement


Minor marks that can be buffed out, or small nicks that can be brush touched, are services we provide to all of our customers free of charge.

Collision Center and Body Shop

How Long will my Repairs Take?

The repair time of your vehicle will vary based upon the severity of your vehicle accident or your repair request.


If our Dorian Collision Center and Body Shop happens to be booked to capacity when you have to bring in your vehicle, we
will let you know and will let you decide whether or not you are able to wait that extra time to get your vehicle repaired, or if you would like to take your vehicle somewhere else.

We do not want you to have to waste your precious time or money during this stressful situation. Why wait any longer? Pick up the phone and make the call today: (888) 374-4904.

 
Mike Dorian Ford is committed to helping you! We can help you find a new Ford FocusFord MustangFord FiestaFord C-MaxFord EdgeFord Escape Ford ExpeditionFord Explorer Ford Flex, Ford FusionFord F-150Ford F-250Ford F-350Ford Super DutyFord Taurus ,Ford Transit, or Ford Transit ConnectNot looking for a new car? We have many used vehicles to choose from as well, including; AudiBuickCadillacChevroletChryslerDodgeFordGMCHondaHyundaiJeepLincolnMazdaMercuryMININissanPontiacRamSaturnScionSubaruToyota, and Volkswagen.

Only at your local Clinton Township Ford Dealership, Mike Dorian Ford, Inc.
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