Dorian Ford Blog
Chris Schultz
Published: Feb-15-2023How Do I Go About Getting My Car Repaired In The Event Of An Accident… Step By Step?
- Safety always comes first. If the driver is involved in a minor accident with no serious injuries or significant damage, move the vehicle out of the way of traffic or to a safe location, exchange information with any party involved, and wait for help to arrive. If there is serious damage and injury, turn on the hazard lights, stay in the vehicle and wait for help to arrive.
- Document the damage by taking photos, pictures are worth a thousand words. Also, get contact information from any witness or parties involved, including name, phone number, address, insurance company, policy number, drivers license number, and license plate number.
- Contact your insurance company or agent immediately following the accident. Don't worry about which insurance company you have; we generally work with all insurance companies.
- If your vehicle cannot be driven, request that the towing service bring your vehicle to Dorian Ford. After-hours towing assistance is available by calling Ruehle's Towing at 586-468-6666. Towing truck operations can drop off vehicles at Dorian Ford 24 hours a day, 365 days a year.
- If your insurance company requests that you obtain an estimate of repairs on your own, our collision center will provide a free estimate of repairs to assist you with your claim. We are a direct repair service shop for many insurance companies. This saves you valuable time during the estimate and collision repair process.
- If your insurance company will be writing the estimate, your claim will be assigned an adjuster that will review the damage to your vehicle onsite.
- We will explain the repair process to you before we begin, and encourage your questions and commentary for a complete understanding of our plan.
- You must authorize Dorian Collision Center & Body Shop to repair your vehicle by signing a work order before repairs can begin. This authorization allows us to communicate with your insurance company directly, on your behalf, to ensure proper repairs and payment methods are determined. We will always keep you updated on the repair process.
- Ask us to make arrangements for a shuttle or rental vehicle for you. Your transportation needs during this repair process are just as important to us as making the correct manufacturer approved repairs.
- Dorian Ford values you, be patient and we will help take care of you and your vehicle. We will always keep you updated in this process and will ensure that you're our top priority. It may take some time but we will do everything we can to help you.